Our Privacy Policy

Privacy Statement

At Represent, we are committed to maintaining your trust and confidence. In particular, we want you to know that you can trade with us safely, knowing we will treat your data with respect and be open and transparent with how we use it.

This privacy policy is here to let you know how we collect your personal information, how we use it, and how we safeguard it.

How we use your data

Depending on how you use our services and our website, we may request data from you for a variety of reasons:

User account

Should you create a user account on our website, we may request information such as your name and email address to identify you to us. This is to allow you to use the services available to you on the website, such as the ability to comment on articles.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Communication with you

When you contact us using email, a contact form on our website, via social media, or by any other method, we will use this information to reply to your message and to respond to your request.

Mailing lists

If you sign up to receive emails from us, we will securely collect and store the personal information you provide e.g. your name, email address and phone number. We will only use it to communicate with you about things you explicitly opted in to hearing about and to ask for additional information if and when required.

We use a third-party provider, Mailchimp, to deliver our emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email communication. For more information, please see MailChimp’s privacy notice.

You can unsubscribe from mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing Shirley Murray on shirley@representcomms.co.uk.

We do not sell, rent, or trade email lists.

Other third parties

We use CRM provider, Zoho, to process and store data. For more information, please see Zoho’s privacy policy.

Technical Uses of your Information

Our site collects data about visits to the site in order to optimise our site, as well as to promote security by checking for unusual activity, hacking attempts, and other potential threats. The data that is collected also facilitates internal operations such as troubleshooting, data analytics, and research and testing. Data about visits to the site are generally anonymous or pseudonymous. If you are logged into the website and have provided us with personal information, it may be possible for us to track your activity on the site.

Information collected for technical purposes may include which pages you have visited (including the date and time), which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from a page, and other metrics related to your visit to our site.

Google Analytics

When someone visits www.representcomms.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

For more information, please see their privacy policy.

Information that may be passed to third parties outside our control:

On many of the pages on our site you will see “social feeds” for services such as Twitter, Pinterest, Facebook, and/or other social media services. These services enable you to share, comment, or bookmark pages on our site.
Some pages may also include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor has visited the other website directly.

You should be aware that all of these sites and services are likely to be collecting information about what you are doing all around the Internet, including on our site. We recommend that you check the respective policies of each of these sites to see how exactly they use your personal information and to find out how to opt out, or delete, such personal information if you should wish to do so at any time.

Your Rights

You have the right to determine how your data is collected and used by us. In particular:

  • Your personal information can only be held on valid bases, such as your consent, and our contractual obligation to provide services to you.
  • You have the right to know whether or not we are processing your personal information.
  • You can request that your personal information be sent to you in electronic format.
  • You have the right to restrict the purposes for which we may use your personal information.
  • You have the right to request that incorrect information about you be rectified.
  • You have the right to request that your personal information be erased, also known as the “right to be forgotten,” subject only to imperatives of public policy specified in the GDPR (Art. 17.3), or to our own specific needs concerning legal obligations or claims.

You can exercise your rights at any time by contacting us. If you consented to us collecting and/or processing your personal information but change your mind, you can get in touch with us to request that we erase the personal information that we hold about you.

Contact Information

If you have any questions or concerns regarding any aspect of this policy, wish to find out what data we hold about you, or would like us to remove your personal data, please contact us using one of the methods outlined on our contact page, or by emailing Shirley Murray on shirley@representcomms.co.uk or phoning +44 (0)131 526 3190..

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 22 May 2018.

Paper copies of the privacy statement may also be obtained from Shirley Murray without charge.

If you wish to complain about any matter referred to in this statement, please address your complaint in the first place to Shirley Murray at the email address, telephone number or postal address as above.